Mayor's Office (city administration) is a local executive authority. It organizes the activities of city medical and educational institutions, the repair and improvement of roads and courtyards, creates conditions for the full leisure of residents, ensures their safety and public order, etc. A citizen can contact the mayor's office with a complaint, a request for help or a proposal for the development of the city. Written applications of citizens are considered in the manner prescribed by federal law.
Indicate the position, surname and initials of the addressee in the upper right corner of the sheet. Find out in advance which department of the mayor's office is responsible for the solution of your issue. On the official website of the municipality, find the address of this committee (department, department, department), the last name, first name and patronymic of its head. You can also get this information by phone at the reception or the office of the mayor's office. The more accurately you define the addressee, the less the letter will wander through the “corridors of power”.
After the addressee, in the "header" of the letter, you must indicate the surname, name, patronymic and address of residence of the author of the letter. If the letter is collective, write the name of the organization, group, community, for example: “To the head of the city health department Petrov P.P. employees of LLC "Zvezda" or "Mayor of the city Ivanov I.I. residents of the house number 34 on the street. Ivanovskaya ".
Step back from the "heading" down 5-6 lines and write in the middle of the sheet the type of your appeal: complaint, statement, proposal, etc. This will set the general tone of the letter and emphasize its formality.
Describe your problem. Do it consistently, clearly, without unnecessary emotion. List all relevant facts, indicate exact numbers, provide specific examples, calculations that support your position. Tell us what steps you took to solve the problem, which organizations you contacted, what answers you received from officials. Pay special attention to the correct spelling of the names of institutions, the names of the leaders, the dates of your visit to them.
If you attach copies of documents to the letter, list their names, the number of sheets and copies after the main text, for example: “Appendix: 1. A copy of the receipt for payment of utilities for December 2011, 1 sheet. in 1 copy 2. A copy of the certificate of state registration of ownership of the apartment, 2 pages. in 1 copy 3. A copy of the agreement for the management of an apartment building for 2011, 30 pages. in 1 copy."
Be sure to include a date and a personal signature at the end of the letter. In parentheses, indicate the surname, name and patronymic in full. In addition to the postal address to which you want to receive an answer, you can write a phone number, e-mail, fax for additional communication with you if necessary.
If the letter is collective, all authors must sign with the decoding of the surname and patronymic. In this case, be sure to indicate one address to which the mayor's office will have to send a response, and the contact phone number of one of the authors of the letter.
Send the letter in one of the following ways: by regular mail, by certified mail with acknowledgment of receipt, by e-mail, by fax. In any case, your letter will be registered with the mayor's office and reviewed in accordance with the established procedure. You can keep a copy of the letter for yourself.
7-10 days after sending the letter, you can call the office of the mayor's office and clarify whether it has been received and from which of the officials it is under consideration. The law gives 30 days to study the problem. After this period, an official written response will be sent to you.