John Schole is a first class service technician. The man believes that the more quality service an organization provides, the more money it can earn.
John Schole is one of America's leading service culture specialists. He is better known as the author of a large number of books and motivational programs.
John Shawl's personality and career
John Shole was born in the summer of 1947 in the small town of Minneapolis, Minnesota. The boy always strived for success and easily achieved his goals.
John spent his youth at St. Thomas's College in his hometown. After graduation, he devoted his life to sales. He invested his first earnings in training under the Paul Meyer program, which marked the beginning of his career. In the 1970s, he founded a series of executive trainings and successfully taught executive skills and communication psychology to officials.
Already in 1972, under his leadership, the Service Quality Institute was created, whose main goal was to improve service in the company and customer focus. In 1979, John Schole created the world's first service improvement program. This invention became a breakthrough in the world of service organizations and is still successfully used today.
In 1987, according to leading magazines in the United States of America, John Schole received the title of "guru of service culture". Almost 20 years later, the manager signs the largest service contract in history and enters the Russian market. From that moment on, its products are represented by Business Training Russia.
Books written by John Schole
In addition to conducting business trainings and coaching programs, John Schole has authored several books dedicated to the service. Each of his publications has become a bestseller and has been translated into eleven languages.
The following publications have gained popularity:
- Achieving Excellence through Customer Service. The bible for organizations who want to learn how and why to implement a service strategy.
- The Customer Is Boss: A Practical Guide for Getting What You Paid For and More.
- CASHING IN: Make More Money, Get a Promotion, Love Your Job.
- E-Service. Speed, Technology & Price Built Around Service.
- Loyal For life How to take Unhappy. Customers from Hell to Heaven in 60 Seconds or Less. (Loyal customer: how to turn an angry customer into a happy customer in 60 seconds).
One of John Shawl's books "First-class Service as a Competitive Advantage" was included in the 20 most popular business books in the world.
John Shoal now
At the moment, John Schole is a frequent guest on most of the popular television shows. Literally everyone in their circles knows him. In addition to his public life, John writes articles for various publications in the field of service strategy. He conducts coaches and trainings on 5 continents.
In addition to his passion for work, John Schole loves skiing and fishing. Despite his high employment, the man is married and has two children.
The company, founded by John Schole, has trained more than two million people in 40 countries to date.
9 basic rules of quality service by John Shawl
Throughout his long and successful career, John Schole has managed to form 9 basic rules that are the guarantor of quality service. These include:
- You should be proud of yourself. If you disregard yourself and your work, you inevitably destroy yourself, and thus the firm.
- Politeness is the path to success. Saying "Thank you" and "Please" to each customer increases the quality of service. There is nothing easier than simply greeting a customer.
- Be welcome. Smile and have a positive attitude. Responsiveness always takes precedence over indifference.
- Be required. If you have promised something to a client, be sure to follow through on the agreement.
- Listen to people. Every person wants to be listened to. Show a little more interest in people and, perhaps, this will solve the problem differently.
- You must be an expert in your field. Don't be indifferent to your company. To be the best, you need to know everything and even more about her.
- Don't let stress get the best of you. Negative factors will be everywhere - learn to deal with them.
- Be flexible. The same problem can have several solutions. Don't follow a template.
- Be more proactive. This is the main feature of the leader.
Thanks to these rules, according to John Shawl, any business can be made successful. The main thing is to take a responsible approach to your work and devote yourself entirely to it, only then you can get the result. Difficulties are everywhere, you need to learn to overcome them. There are no insoluble problems - there are weak people who are not ready to cope with them. The result requires actions, not their absence.
