Every day, people conclude a sales contract by purchasing something in stores. The relationship between the seller and the buyer in the Russian Federation is controlled by the Consumer Protection Law. But only a few of those who purchased low-quality goods go to the store to make claims. Often, purchased low-quality goods are sent to the trash bin.
Instructions
Step 1
There is article 18 in Russian legislation, which lists the rights of the consumer if any defects are found in the purchased product. Disadvantages can be very different: a malfunction or an expired shelf life. There are times when it is discovered that the product sold in the store has already been in use. To prove to the store that the purchased item was in use, you must do the following:
1. Present your requirements to the seller, entrepreneur or importer.
You, as a consumer, have every right to demand a replacement or refund for a used product. Also, it is worth demanding compensation from the store for all losses associated with the purchase of goods of inadequate quality; 2. Request an expert examination.
To establish the condition of the goods, it is necessary to conduct an examination. Moreover, it should be carried out by the interested party to the dispute, that is, the store or the manufacturer, which must also bear all costs. For the examination, the law provides for the terms specified in articles 20, 21 and 22 of the above law; If experts prove that the goods were in use before the purchase, then the store will satisfy your requirements.
Step 2
According to Article 18 of the Law "On the Rights of Consumers", you (the buyer) have the right to be present during the examination and to challenge its results in case of disagreement with it. Remember that the absence of a receipt is not a reason not to make a complaint to the store or supplier, it is enough to bring a few witnesses.
Step 3
When purchasing goods in the store, be extremely vigilant. Remember that the seller must warn you in advance if the product has any defects, including if it was in use. Such notification should be not only verbal, but also confirmed in writing. The seller must indicate all the defects of the goods (if any) on the label of the goods being sold or on the sales receipt.
