What is the correct way to file a complaint if you are unhappy with the decision of the insurance company? This is usually the indemnity for an insured event. The main task of the complaint is to resolve all issues by peaceful settlement. The document must be drawn up competently and professionally, the time for its consideration depends on this. Most often, a complaint is written in a free form, but some insurance companies have certain requirements for the paperwork.
It is necessary
documents required for submission to the insurance company
Instructions
Step 1
Make a claim to the insurance company, it is submitted in writing. It is important to indicate the name and position of the person in whose name the document is drawn up. As a rule, a complaint is made against the director of an insurance company. Provide details of the insured event. If this is an accident, then indicate the participants in the accident, write down the registered vehicle numbers, the policy number of the one who is to blame for the incident, the accident certificate, the number of the offense protocol and the number of the decision on the violation case.
Step 2
Provide information on the actions taken by the insurance agent. Give the date of contacting the insurance company and list the documents that you handed over to the insurance agent in accordance with the terms of the contract.
Step 3
Describe the essence of the claim, what it is (for example, violation of the terms of payment of insurance). Tell us that you intend to go to court for damages if your claims are not resolved in time. In the text of the statement, you make references to articles of law that the insurance company violates.
Step 4
Ask the representative of the insurance company to confirm that all documents were accepted from you. This can be a signed copy of the documents or a note with the date of acceptance and a signature of the receiving official. It is important to make a copy of all documents that are relevant to this case (checks, certificates, acts, etc.).
Step 5
Submit your complaint by registered mail with acknowledgment of receipt. Take a few copies of the complaint, they may come in handy when going to court. If your complaint was not resolved within the prescribed time frame, you have the right to go to court. After a positive decision on your complaint in court, you can apply to the tax authorities with a request to suspend the activities of the insurance company, on the basis of a violation of the law.
