In good restaurants, you will not see how customers resolve issues with the administrator, and, nevertheless, his presence is felt in everything - in the work of waiters, bartender and sommelier, in the quality of service. The more inconspicuous the administrator, the higher the class of the institution.
Instructions
Step 1
Try to solve the problem with the waiter. Remember that the issue of broken dishes, replacement of cold dishes or appliances does not require the intervention of an employee higher in the hierarchical ladder of the restaurant business. It's another matter if expensive alcoholic beverages were substituted for cheaper ones, or the composition of the dish does not correspond to the one stated in the menu. Keep in mind that the administrator is responsible for overseeing the work of waiters, bartenders, cleaners, kitchen workers, security guards, and a cloakroom attendant. Any of the questions related to these types of services, you can resolve with the administrator.
Step 2
Ask the waiter to call the administrator to you. Introduce yourself, describe the situation that requires his intervention, explain what exactly does not suit you in the service. Try to be calm, do not turn yourself on and those around you. If you are unhappy with the service, ask for another waiter.
Step 3
Do not respond to outright rudeness. Remember that in decent institutions, when recruiting staff, job seekers are very demanding. Therefore, if your claims are ignored, they are not trying to resolve the conflict situation, this speaks first of all about the class of the institution.
Step 4
Please note how the administrator responds to your claim. If, upon learning that instead of an expensive French cognac, they brought you a drink of unknown origin, the administrator did not show surprise or indignation, it is quite possible that this is a common practice for this institution. It makes no sense to be indignant and promise that the institution will be closed soon, it is better to reflect this fact in the book of complaints and contact the supervisory authorities. To confirm the fact of entering a claim in the complaint book, take a photo with a mobile phone camera.
Step 5
Thank the administrator if he helped you resolve the issue and made your stay in the restaurant more comfortable.
