Do not put up with the fact that retail chains deceived you by selling expired goods. The task of any outlet is to satisfy the needs of the buyer by offering quality products. If you are faced with a deception, it is in your power to punish the unscrupulous seller.
The law is on your side
The sale of goods with an expired shelf life is a gross violation of domestic legislation. If you were offered to buy a product at a low price, and this is practiced by retail chains and market pavilions, do not rush. Check the expiration date of the offered products, maybe the goods are out of date. If you ignored this simple action, then be prepared to be upset when you come home. But do not stay idle, because you, as a consumer, have the right to receive quality goods. The Consumer Protection Act describes how to deal with a situation where a buyer is the victim of a crafty trade relationship. And you can solve the problem on your own if the seller admits his mistake and exchanges the expired product for a similar fresh one. Otherwise, write a complaint.
When demanding a replacement product or a refund, you must provide the store not only with the expired product, but also with a receipt. If you threw out the check, then witnesses, if any, can come to your aid. Indeed, according to article twenty-five of the Law, the consumer's absence of a check or other document that confirms payment for the goods does not deprive him of the opportunity to refer to the testimony of witnesses. It is good if the store is equipped with a surveillance camera: having recorded the fact of your purchase of an expired product, the surveillance camera will become an unspoken witness of your unsuccessful purchase.
Feel free to ask for a book of complaints and suggestions. Be sure to indicate the presence of expired goods on the shelves of the store. This entry will not be recorded, as they say, in the table. Special bodies that control the activities of commercial enterprises monitor the content of the complaint book.
If the administration of the store does not make concessions
If the representatives of the outlet refuse to meet you halfway and refuse to solve the problem, you can contact either the management of the store or the special bodies for supervising the consumer market. Your complaint must be in writing with credible evidence. Expired goods, receipts of purchase, security camera footage (if provided to you), or photographs of a defective product (if you made them) may serve as material arguments in your favor.
In the complaint, you can indicate not only the fact that the product is overdue. Check in advance how the store complies with the temperature regime for storing this product. If it does not meet the requirements established by regulatory documents, then the issue can be considered in court.
