Working in various positions, people do not always know how to correctly write a refusal to people or authorities. Questions arise about literacy, the form of refusal, while maintaining good interpersonal relationships plays an important role.
Instructions
Step 1
Consider carefully the appeal received, do not rush to conclusions, study the smallest details. Assess the situation adequately, find the negative and positive sides. If there are many more negative arguments, then feel free to make a decision to refuse.
Step 2
You must legally correctly draw up your refusal in order to be sure that you are right in case of indignation on the other side. In the upper right corner, write the name of the organization, the position of the head of the person for whom this letter is intended. Below you can write the word "statement".
Step 3
Understand that you are obliged to write the refusal in such a way that it is read to the end, the refusal points must be spelled out in detail and clearly. In no case should the recipient have any questions after such a letter. If you write a refusal to any business partner, then the refusal should not imply a complete termination of cooperation.
Step 4
Writing a rejection correctly means delivering the right bad news. Your words should be so correct that the person does not feel a negative attitude towards himself. Delicacy is your trump card.
Step 5
Start with a neutral start. Psychologically, this will prepare the client for bad news, express partial consent, which will cheer up your rejection letter. Be positive, write an explanation in high spirits, do not use sharp phrases and abstruse expressions.
Step 6
Formulate your thoughts clearly. It is recommended to use the passive voice. Never rush. As a rule, the refusal is documented. Attach to your refusal the necessary documents confirming not your personal opinion, but the opinion of the whole team, company, firm, organization. And finally, if the circumstances require it, then provide the legislative justification for your actions.
