Flight delay, cancellation altogether, unexpected surcharge for tickets - all this is a reason to write a claim to the air carrier. However, not everyone knows how to properly draw up such a complaint. After all, you need to take into account all the nuances, requests and wishes to indicate clearly. And do it in a laconic form.
Instructions
Step 1
The claim to the airline is made as a regular application. After all, in fact, she is. Therefore, first, in the upper right corner of the sheet, indicate? in whose name you are submitting your paper. As a rule, this is either the direct head of the air carrier company (general director, founder, responsible director, executive, etc.), or it can be the head of a specially created claim department of the airline. All regalia of the responsible person, as well as his last name, first name and patronymic, you can either on the Internet, or by calling the call center of the company. You also need to register your contact information here. Do this as accurately as possible so as not to delay receiving a response to your request.
Step 2
Then write "claim" in the middle of the sheet. On the next line, indicate why you are composing it. For example, about the delay of the flight and the loss incurred in connection with this. Then move on to a more detailed presentation of your problem.
Step 3
Be sure to indicate in the claim the essence of your situation and the requirements for the air carrier, as well as contact details and bank details (in the event that you want to return your money). Be sure to clearly state the dates and, if possible, the exact time of the incident.
Step 4
It is advisable to familiarize yourself with the main provisions of the Air Code of the Russian Federation before filing a complaint. If you find it difficult to get comfortable in the special terminology, contact a competent lawyer. He will help you to correctly use quotes and references to articles of this law in your complaint.
Step 5
After you have detailed all your claims to the carrier, proceed to describe your requirements. Here, it is desirable to write down all your conditions according to the numbered paragraphs. If the airline itself does not want to comply with them, then after the court it will be easier to decide what exactly you would like to receive as payment of moral damages.
Step 6
It is also advisable to attach some more evidence to your claim. For example, your flight was delayed for a day. For this, you want to reimburse all your expenses that you had to incur to buy food and pay for a hotel room. In this case, you need to collect all receipts and add them to the application. Do not forget to also attach to the claim and a sheet listing the evidence provided. Be sure to include the date when you made your claim statement and endorse the document.
Step 7
Remember that the procedure for filing a claim with an air carrier is governed by Article 124 of the Air Code of the Russian Federation. According to this provision, you must submit your application at the airport of the point of departure or destination (wherever you want). You can submit your claim to the airline representative. However, be prepared for the representative not to accept your application. In order for the case to get going, you need to be more urgent.
Step 8
You can also submit your claim at the airline's office, for example, if you have not found a representative of the air carrier at the airport. Make your claim in duplicate. You must transfer one of them directly to the respondent, and leave the second with a note from the airline that this copy is valid.
Step 9
If suddenly the airline does not want to take your application from you or does not put a mark on receipt, then find two witnesses who will confirm this fact. This is necessary so that later, in the event of a trial, you can fight for your rights.
Step 10
If suddenly you cannot bring your claim yourself, then send it by mail. In this case, send one copy by registered mail with acknowledgment of receipt. This will also be proof that your application has reached the addressee.
