The joy of purchasing new furniture can be tainted by discovered deficiencies. It may be incomplete complete set, packaging violation, chips, size mismatch, etc. In this case, you need to immediately draw up a claim to the seller of the purchased furniture and submit it for consideration to the claims department of the trading company. In this case, you have the right to demand, in accordance with the Law "On Protection of Consumer Rights" (paragraph 1 of article 18), to demand the most convenient option for resolving the dispute at your own choice.
Instructions
Step 1
Write a claim in a simple written form, since the execution of such a document is not regulated by any acts of the current legislation of the Russian Federation. Fill in the details of the seller at the top right of the sheet. They can be copied from the furniture purchase agreement that you signed when purchasing.
Next, indicate your last name, first name, patronymic, place of residence and a contact phone number for communication.
In the center, write the name of the document "Application".
Step 2
Describe the current situation in the statement part of the statement. Indicate the date of the contract and the cost of the purchased furniture. Describe in detail the defects found and the reasons for their origin that seem most likely to you. Give the time when they were seen. this way it will be easier for the store to identify at what stage the kit was damaged.
Describe the current situation in the statement part of the statement. Indicate the date of the contract and the cost of the purchased furniture. Describe in detail the defects found and the reasons for their origin that seem most likely to you. Give the time when they were seen. Thus, it will be easier for the store to identify at what stage the damage to the kit occurred.
Indicate your requirements for the seller. This could be, according to the "Consumer Protection Law":
• replacement for a similar product of this brand or another (with recalculation of the cost)
• reduction of the price from the initial one (in proportion to the revealed violations)
• elimination of deficiencies or compensation of repair costs
• return of goods and termination of the concluded contract with the return of the amounts paid.
Step 3
Date and personally sign. List all attached documents or copies. You may need these documents in the future, so keep their originals or copies with you (if the representative of the trading organization insists on this).
