Unfortunately, there are often cases when the purchased product disappoints the buyer. According to the current legislation, you can exchange and return not only a defective product, but also a good quality product, as well as a product that simply did not suit you for any subjective reasons.
It is necessary
- - paper;
- - a pen;
- - a receipt for the goods;
- - passport.
Instructions
Step 1
Article 25 of the "Law on the Protection of Consumer Rights" provides a list of goods that cannot be exchanged. If the list does not contain the name of the purchased item, then feel free to write a claim for the return of goods in free form. There is no document in the legislation of the Russian Federation that would regulate the filing of a claim. On a blank sheet of paper, fill out the cap, indicate the surname and initials of the head of the organization that sells the product or service. This information, as well as the full name of the company, can be found on the information stand of the store or department where you made the purchase.
Step 2
Enter your data below in the genitive case: full name, postal code and postal address, preferably a contact phone number. You write all this data in the upper right corner of a blank sheet of paper. Then, in the center of the sheet, write the name of the document in capital letters: claim or statement. There is no dot at the end.
Step 3
In the main part of the document, state: when, where, for what amount you purchased the goods. Be sure to indicate why it did not suit you: in size, style, configuration, etc. If there is a flaw or defect in it, describe it in detail. It will be more convincing if you refer to the law, indicating the article. Write your requirements, list the attached papers: a copy of the cash or sales receipt, testimony of witnesses. Add a number and signature. Fill out an application in 2 copies. Leave one with the seller, and take the second, with the appropriate mark, with you.
Step 4
If the seller refused to accept your application and fulfill the requirements, then send the document by registered mail with notification to the address indicated on the sign at the entrance to the seller's department or store.
