Unfortunately, no one is protected from falls in stores. Someone is let down by the polished floor, someone gets it from the slippery steps. In the event of a serious injury sustained in a store, you are entitled to receive monetary compensation.
Immediately after the fall happened and you realize that you were injured, call witnesses. You need to enlist the support of eyewitnesses by writing down their contact details. This information will be useful to you if the case comes to court and you need witnesses to the incident.
Be sure to photograph the crash site. If the reason for your fall was icy steps, wet floor, torn flooring, it is desirable that a clear image of imperfections gets into the frame.
If the injury is serious, call an ambulance or go to the emergency room yourself. In any case, the doctor must record the circumstances of the incident. During treatment, collect all payment documents (if you are being treated in a paid clinic), receipts from pharmacies. The doctor must give you an extract indicating the circumstances of the incident.
Write a statement addressed to the store management (this information can be found on the stand in the store). Attach copies of receipts and receipts, medical records to your complaint. When filing a complaint, receive the number of the incoming application. The administration of the trade enterprise has 30 days to reply. If you did not receive an answer within the established time frame or if it did not suit you, you can file a claim in court. Your rights as a buyer are protected by Article 1064 of the Civil Code.
