Sooner or later, everyone can face the problem of exchanging goods or returning them to the store. Often, the procedure for exchanging goods is accompanied by conflicts on the part of the seller in relation to the buyer, and in this regard, you should know that the exchange or return of goods to the store is governed by the law "On Protection of Consumer Rights". Therefore, before exchanging a product purchased in a store, you should know a few points that can significantly speed up and facilitate the exchange of goods.
Instructions
Step 1
You have the right to change or return the goods to the store in cases where the goods turned out to be of inadequate quality, did not fit in size, style or dimensions, as well as if the goods were found to have unrecoverable defects. You can change the product even if you do not have a sales receipt or packaging that the product was in when you bought it. Goods purchased through the online store or through promotions and discounts are also subject to exchange.
Step 2
If you find any defects or deficiencies in the goods, contact the store to exchange the goods no later than fourteen days from the date of purchase. If the defect or malfunction of the goods was discovered later than fourteen days, and the shelf life has not expired and there is a guarantee, then you can contact the store to exchange the goods no later than the end of the warranty period. The exchange of goods for a similar one must be made on the day of circulation.
Step 3
In the event that a similar product is not available in the store on the day of exchange, you can refuse the product and demand a refund of the amount paid for the purchase. The money must be paid to you within three days. Otherwise, you can conclude a purchase exchange agreement with the seller if a similar product appears on sale at a later date. In this case, the seller must notify you of the receipt of a similar product for sale.
Step 4
If the store denies you an exchange of goods or a refund of money paid for a purchase, you must contact the store management in writing. To do this, write a statement with the requirement to change the product for a similar one, and if it is not on sale, then return the money for the purchase.
Step 5
In case of repeated refusal to exchange the goods for you or return the money paid for the purchase, contact the consumer protection department to resolve the conflict situation or go to court with a statement of claim.
