In the modern world, it is difficult to imagine a person who does not know how to use a telephone. This little device has become an integral part of our life. These days, it is not only a means of communication, but also an essential tool for achieving success in any field. Often, the success of a business depends on the ability to communicate on the phone. It is important to be able to separate conversations into business and friendly. What is appropriate when talking to a friend is not appropriate when talking to a business partner or boss.
Instructions
Step 1
You are calling your business partner. In this case, you need to prepare in advance for the conversation - think over the questions, have the necessary documents and numbers at hand. Get your notebook and pen ready.
It is better to plan business calls in the morning. Having called, you must definitely introduce yourself. Ask if your interlocutor is busy and if he can give you time. The intonation with which you address the interlocutor also plays an important role in the conversation: the notes of benevolence and calmness in the voice will win over your interlocutor to you. At the same time, the voice should be energetic and cheerful. It is very important to ask concise and clear questions. If something is unclear to you, it is better to ask again. Another golden rule of telephone etiquette is the ability to listen to the interlocutor and not interrupt him. Usually the caller ends the conversation. The recommended duration of a business call is no more than five minutes.
Step 2
Calling a relative, girlfriend or friend also requires you to follow some rules. When you call, be sure to contact the interlocutor by name. Also, in the first minutes of a conversation, it is necessary to clarify whether the person can talk to you. When calling relatives, ask about their health and business. If you went to school for 10 years or played together in the same sandbox, this does not mean at all that you are allowed to spend hours on the phone, asking all the stages of your interlocutor's life or endlessly talking about your victories on the love front. You should not turn your call into a monologue, because a telephone conversation implies a dialogue, be able to listen to the interlocutor. And yet, at the end of the conversation, be sure to thank your friend for the communication and wish him good luck.
Step 3
However, there are times when you call various services - police, ambulance, emergency services - for emergency help. In this case, excessive politeness and shuffling with the opposite side can play a cruel joke with you. It is necessary to quickly and clearly outline the situation, give the name, address. Conciseness and clarity will be your helpers even when calling information centers. Having received an answer to your request, you just need to thank the interlocutor and hang up.
