It is necessary to speak correctly on the phone not only in ordinary everyday life, but also in the business sphere. To do this, you need to know a few useful rules.
All business conversations should be done in the morning. It is advisable to collect in advance all the necessary papers and documents, analytical reports, as well as possible options for the outcome of business negotiations and your behavior in these cases.
The telephone number should be dialed carefully. If you make a mistake, you can be covered with insults, and your mood before an important business conversation will be completely ruined.
In a conversation on the phone, you must definitely introduce yourself - say your full name, surname and patronymic at the very beginning of the conversation, then you can count on being attentive to yourself and receiving more complete and reliable information. If the call is addressed to a friend or acquaintance, you must immediately call him by name. When communicating with a stranger, it is worth asking about his name.
According to the rules of etiquette, at the beginning of a conversation, you should check with the interlocutor whether it is convenient for him to have a conversation at the moment or whether it is better to call back a little later. However, it is still worth having some assertiveness, because shyness and not decisiveness will reduce your credibility and can harm your business.
The quickest way to win over your interlocutor is to say a pleasant word or phrase.
Correct phrases will help you speak on the phone. You must be able to express your own thoughts and interest the interlocutor. It is always advisable to improve your speech - it describes a person more accurately.
According to experts, it is believed that intonation is able to convey up to 30 percent of all information. Therefore, mastering intonation is quite useful. The tone of voice should convey goodwill and some severity. For example, a low timbre of a voice has more confidence in a business conversation, a monotonous one does not contribute to the interest of the interlocutor, but pauses should be used in order to ponder a little and give weight to everything said.
Listening carefully is an important part of any conversation. In a conversation with an interlocutor, you need not only a method of repeating key phrases of the interlocutor, in the event that they are similar to your opinion.
