Most of the route taxis may disappear from the streets of Russian cities thanks to the adoption of a number of new decrees on the transportation of citizens by public transport. However, minibuses still run on city and suburban roads, and therefore it will be useful to know where to complain about the minibus driver if the rules for transporting people were grossly violated by him.
Instructions
Step 1
The duties of the drivers of fixed-route taxis and the passengers who use them are spelled out in the document, which is called the "Rules for the use of ground passenger transport". It follows from the document that the driver of the minibus, after receiving the money for the journey from the passenger, must issue him a ticket and he must do all the manipulations with the calculations only at stops, and not while the car is moving.
Step 2
The number of passengers of a fixed-route taxi should not exceed the number of seats in the car's cabin. Passengers should not stand in minibuses! Also, the driver must comply with the traffic rules, have a category D license and a license to carry passengers.
Step 3
If these rules for the carriage of passengers by the driver have been violated, please file a complaint with the following authorities. First of all, to the carrier company. If the administration of the transport company did not meet you halfway and did not resolve the conflict, you can contact the Department of Transport of your city. Send a written complaint to this institution by registered mail and with the obligatory notification of its receipt.
Step 4
Also, traffic police and police officers resolve conflicts on the road related to public transport. The Department of Gospotrebnadzor of your city is considering cases related to violation of consumer rights, including those who used the services of a fixed-route taxi. The city mayor's office has a department in charge of urban transport. File a written complaint with such a department. It must be considered within 10 days.
Step 5
In your written complaint against the minibus driver, do not forget, in addition to your coordinates, to indicate the park number of the minibus, the number of the route you followed, the date when the situation that requires permission, the place and time of the incident occurred. Do not forget to write down the phone numbers and names of witnesses who witnessed the situation created by the taxi driver. You may need to contact them for an additional signature for your complaint or if you need them to appear in court.
