Anyone who at least once faced the domestic bureaucratic system knows how difficult it is to prove the incompetence or inaction of officials. Statements and letters are sometimes lost without a trace, and endless walking around offices takes time and spoils the mood. However, resentful citizens have a quick and effective way to hold negligent employees to account. The complaint can be filed electronically over the Internet, without even leaving home.
The highest authority that protects Russians from the arbitrariness of officials is the President of the Russian Federation. The official website of the head of state has a special section dedicated to citizens' appeals. Here, the visitor must fill out a questionnaire, in which it is required to indicate personal (last name, first name, patronymic) and contact information for sending a response (address, phone, e-mail). Of course, you only need to fill in the questionnaire fields with reliable information, without distorting personal information and avoiding mistakes.
Then you can proceed to writing an electronic appeal. A special form is intended for placing the text. The volume of the letter is limited, but sufficient for a short complaint. A prerequisite for its consideration is the presence of a clearly formulated question or claim. As a confirmation of his own rightness, a citizen can attach electronic copies of documents and audio or video files.
The progress of the complaint can be monitored on the same website in the "Personal Account" section. The entrance to it is carried out according to the password set by the citizen. The final answer will be sent to the addressee by e-mail or traditional mail.
The Internet portal of the Government of the Russian Federation also provides an opportunity to send an electronic appeal. The rules for posting a complaint are similar to those on the Kremlin website. Having indicated basic information about himself, a citizen can briefly state his complaints about the work of officials.
The RF Government staff will review the email. Then he will be sent to the federal executive body responsible for making a decision on a particular problem. The author of the complaint will be notified of the progress of the consideration of his issue. Upon the expiration of the term for consideration of applications provided by law, the citizen will receive a final answer.
You can complain about employees of a specific field, for example, education, healthcare, etc., on the official website of the relevant ministry. You can find it using any search engine. The design requirements for an email are simple. Having familiarized himself with the rules, filling out a questionnaire, the citizen prints the text of the complaint in a special form. For example, you can see how the page of requests on the website of the Ministry of Education of the Russian Federation looks like.
It is possible to report the facts of corruption and other violations and abuses by officials of various levels directly to the General Prosecutor's Office of the Russian Federation. For this purpose, an online reception has been created on the agency's website, operating in real time. The appeal will be considered by the prosecutor's office or sent for review and decision-making to authorized government agencies. Within a month, the actions of officials will be given a proper legal assessment. The citizen who filed the complaint will be informed in writing about the results of the check.
And finally, you can comment on the activities of employees of regional executive authorities and local self-government on the website of the regional administration. Today, most governors have permanent Internet receptions and maintain official and unofficial blogs. Their addresses can be found through a search engine or can be obtained directly from the secretariat of the regional administration. Such electronic appeals will be considered on a general basis.
