The Pension Fund of Russia, which has branches in all regions of the federation, promotes a sensitive attitude towards pensioners and insured persons, and therefore reacts very seriously to all complaints and appeals from citizens.
Instructions
Step 1
You can complain to the head of the incorrect attitude of the employees of the Pension Fund departments. As a rule, employees of the customer service work with citizens, and therefore the head of the customer service management needs to complain. There is no need to make a written complaint, due to the fact that the FIU works with disabled and elderly people, in a word, with those for whom it is sometimes difficult to write and formulate thoughts, there is an unspoken rule that oral appeal is considered on a par with written.
Step 2
If the measures taken by the chief of customer service or the head of the department do not seem sufficient to you, or you feel distrust of these officials, contact the city office of the FIU. There is also a customer service there, where you will be helped to resolve a question that remained, for example, unanswered in the area. However, in order for your abuser to be punished, you need to get an appointment with your boss. Usually, the appointment is held once or twice a week, so you need to know about the time in advance, or even better, make an appointment.
Step 3
The senior management of the pension fund in the region is the PFR Branch Manager. He only needs to complain in writing, while in the appeal you need to indicate all your credentials and contact information, and in order for the proceedings to be as effective as possible, write the number of the pension or SNILS.
Step 4
However, most likely your appeal will be unsubscribed to one of the deputies. And this is correct, because each deputy has his own specialization and can thoroughly and professionally understand your problem and take adequate measures to influence the employee who caused your complaint. Usually there are three deputies: on the appointment and recalculation of pensions, on pension insurance (which, by the way, applies to all citizens of the country), on the appointment and payment of monthly cash payments (we are talking about money for mothers who have the right to maternity capital, and for disabled people who receive state support). All deputies also conduct a personal reception, which you can also attend.
Step 5
For problems related to the illegal refusal of the FIU to pay pensions or compensations, as well as in connection with the infringement of your legal rights and freedoms, you need to contact the prosecutor's office. The complaint must be submitted in writing, it must indicate your data in full, state the essence of the conflict, and attach all available evidence of your rightness (these can be requests, answers to them, receipts that the FIU employees are required to issue when accepting documents, bank statements bills, etc.) Within 30 days from the date of your appeal, the prosecutor's office will prepare a response and report on the sanctions imposed on the fund.
Step 6
However, the prosecutor's office is considering issues in the interests of socially unprotected citizens, as well as in the interests of an unlimited number of people. If, for example, you are an entrepreneur to whom the fund illegally charged a penalty interest, most likely, you will be advised to go to an arbitration court. A statement of claim to arbitration must be drawn up especially carefully, because the case can be left without proceeding on formal grounds.
Step 7
It is equally important to try to settle the dispute out of court - this is a requirement of arbitration proceedings. To do this, you must send a letter to the OPFR Manager expressing your disagreement with the actions of the employees and suggesting that the issue be resolved within the framework of the law. After 30 days, you will receive a response to such a letter. A negative answer will need to be attached to the statement of claim.
Step 8
Please note that you must send a claim not only to arbitration, but also to all participants in the future process, as evidenced by postal receipts confirming the acceptance of a registered letter for dispatch. The receipts will need to be presented to the judge.
