Consumers are increasingly complaining about poor service, poor quality products, or infringement of their rights. And the point here is not even that the situation with the quality of service has changed for the worse - people have become interested in their rights, ways of protecting them and tools for influencing negligent sellers and service providers.
Instructions
Step 1
The main state regulatory body authorized to deal with the problems of the consumer market and services is currently Rospotrebnadzor. Contact specialists for qualified government assistance. The specialists of this service are empowered to carry out various checks, examinations, issue orders to eliminate violations, as well as apply penalties in accordance with the drawn up inspection protocol.
Step 2
In addition to Rospotrebnadzor, there are various public organizations created by local self-government bodies. However, such organizations are not entitled to apply penalties. They can only draw up a collegial act on violations revealed during the audit and send it to the appropriate state body (tax service, police, territorial body of Rospotrebnadzor). The actions of these structures can not always be observed, so many prefer to act independently, but nevertheless, contact the organizations working in the city.
Step 3
If the purchased goods turned out to be of poor quality, if there was an error in the payment at the checkout or the seller behaved rudely, ask for a complaint book and make a corresponding entry there. However, as practice shows, this measure is rarely effective and sufficient, so one should not be limited to it.
Step 4
Make a written claim in two copies, where in a free form you can describe in detail and content the essence of the dissatisfaction and the request - exchange of poor-quality goods, refund of money, or taking administrative measures in relation to a specific person. Submit such a claim for signature to an official (the seller to whom the claim relates, his immediate supervisor, or the head of the organization). The consumer retains one signed copy of the claim. If the seller refuses to sign the claim, it should be sent by mail, preferably by registered mail with acknowledgment of receipt.
Step 5
If the sales organization has satisfied the customer's requirements, good. If this does not happen, contact an independent examination and get an opinion on the quality of the goods. If the examination confirms that the goods are really of poor quality or hazardous to health, the next step is to go to court. As a rule, the court is always on the side of the consumer, especially if the fact of violation of his rights is documented.
