Any representative of the authorities is, first of all, a person, the same as everyone else, therefore questions to the mayor should be asked the way you would ask them to any other - not obsequiously, like the "master of the city", and not mockingly, like " to one of the "crooks" sitting "upstairs". Then there is a high probability that your question will be answered, and will not be answered "for the sake of a tick" in order to quickly get rid of the annoying citizen, but clearly and carefully, and your request will be satisfied.
It is necessary
active public position, access to local media
First of all, the smaller the city, the easier it is to "get" to its mayor. In small regional centers of Russian regions, the head of the city just walking down the street is not such a rarity. Also, the mayor is open to communication and "close to the people" during outdoor events such as the opening of a new playground or district competitions.
Do not forget about local television. City channels often practice "live broadcasts" with the mayor, the time of which is known in advance (mainly published on the city's official portal and in the press close to the administration). However, it should be remembered that there are often cases when journalists do not immediately "let" the caller go on the air, but first ask what question he wants to ask …
The mayor's office accepts written questions from the population. It is advisable to bring the paper in person and give it to the secretary so that he can endorse the question (the deadlines for a mandatory response to citizens' appeals are set within a certain number of days).
However, sometimes the representatives of the authorities quickly answer the urgent questions asked in the "feedback" section on the official portal of the administration.