There are questions that need to be answered firsthand. In this case, you need to go directly to the minister of the department that deals with these problems. This can be done in several ways.
Instructions
Step 1
Participate in the work of the direct line and ask the question in person to the minister by phone. Officials of higher departments carry out such direct communication with the people approximately once a year. You can find out about it in advance from the mass media. In this case, you need to ask the question very clearly, quickly and specifically. The problem should affect not only you personally, but, for example, the field of activity in which you work: business, healthcare, education. As a rule, an official, upon hearing about a problem, promises to sort it out and put things in order in this issue, but real changes do not take place immediately.
Step 2
Ask for clarification in writing. Write a letter in which you formulate the essence of your question, explaining in detail what you see as a violation of the law or what, in your opinion, needs improvement. Send a letter to Moscow to the address indicated on the website of the required department. For example, the postal address of the Ministry of Education: 125993, Moscow, GSP-3, Tverskaya st., 11.
Step 3
Leave your question at the reception of the ministry. It is in every city in the government building. In this case, the answer to your address will be sent, of course, not personally by the minister, but you will receive an explanation.
Step 4
Also, questions, complaints and suggestions from citizens are accepted on the websites of ministries. You will need to leave the following information to maintain feedback: real last name, first name, patronymic, the name of your organization and email address. Your application will be reviewed and a response will be sent to your email inbox. For example, the website of the Ministry of Education and Science
Step 5
Whichever method you choose, observe the following requirements: the questions should be as clear as possible, correct and asked to the point. You cannot express emotional claims, insult one or another official, try to directly accuse someone of negligence and idleness. This issue will simply not be considered. Make sure that the information you are interested in is not freely available. If you have any suggestion, make sure it's really necessary.
