Magnetic and electronic passes may fail before the end of the paid period. If this happens, the card must be exchanged at the nearest point of sale - a kiosk located next to the bus stop.
Instructions
Step 1
When you purchase your travel card, keep the receipt issued to you with it. When extending it at a kiosk or using a machine, also keep receipts. It is often impossible to read information from a damaged ticket, and the cashier may not take your word for it that the card has been extended to the period that you name.
Step 2
Please note that some of the travel agencies will only exchange passes if they are damaged through no fault of the user. Often, the card stops reading due to mechanical damage during reading (the turnstile mechanism crushes it), or due to a malfunction in the validator software (incorrect information is written into it). The second can happen not only with a magnetic, but also with a contactless electronic ticket. Also keep in mind that a metro pass cannot be exchanged at a kiosk serving ground transport passengers, and vice versa, at a metro ticket office they do not exchange cards for travel on buses, trolleybuses and trams.
Step 3
Find the nearest ticket kiosk (they are not located at all stops). Give it to the cashier and tell it that it cannot be read. Give him the last of the checks with him. Wait for the cashier to cancel the old card and issue a new one. If the damage occurred through no fault of yours, you may not even be charged the security deposit of the form (for contactless cards it is usually 20 rubles).
Step 4
To prevent further damage to the travel card due to your fault, do not bend it and do not expose it to moisture or corrosive environments. If the contactless card begins to delaminate, exchange it immediately, without waiting for it to stop being read due to a break in the loop antenna built into it. If this happens suddenly, you may be late for work or a business meeting. Magnetic cards should not be kept near magnets, monitors, televisions, transformers, electric motors, and electronic cards should not be held near cell phones, microwave ovens, WiFi devices, or any other device containing radio transmitters.
