Every day a person manages to talk with a huge number of people on a variety of issues. And the result of the dialogue directly depends on how well you are able to conduct a conversation.
Instructions
Step 1
Start the conversation by establishing a relationship of trust. This does not mean that with all your might you need to be friends with your interlocutor. It is enough to enter into resonance with him, to win over.
Step 2
Depending on what level you are going to have a conversation - business or personal - choose the duration of this stage and the depth of the required trust. And with a fleeting contact, it will be enough to attract a person's attention, make sure that he is ready to listen to you.
Step 3
So, the conversation has started - you exchanged greetings or made a compliment, perhaps talked about the weather and family at lunch. Move on to the problem you were about to discuss.
Step 4
First, express the essence of the problem, and then divide it into separate elements - so it will be easier for a person to perceive what you came to him with and what you want from him. And it will save you from excessive emotionality, which can ruin the whole business.
Step 5
Active listening can help you. Active listening is the ability to show the interlocutor that he is understood, that you respect his views and beliefs. - use "open" gestures, do not keep your arms or legs crossed
- mimicry express your attitude to what you hear
- start your phrases with clarification and paraphrasing of what the person said, for example, "you want to say that …", "Did I understand correctly that …"
- listen to the answer of the interlocutor, even if it is not to your liking or does not correspond to the expected. This is a very important step - to clarify the position of the interlocutor - to find compromise solutions.
Step 6
Decide for yourself what concessions you are ready to make, even at the stage of thinking about the conversation. Then you will have several blank sentences - feel free to express them, even if they look a little absurd.
Step 7
It is precisely a clear knowledge of the goal, the ability to actively listen and hear - the key to a well-structured, constructive conversation. And even if you could not reach a consensus, you will not have a feeling of not understanding each other.
