The next visit to the pharmacy may end up with a low-quality purchase, a pharmacist's mistake when dispensing the goods, or outright rudeness on the part of the seller of the pharmaceutical point. It is worth complaining about such a pharmacy to the relevant authorities.
It is necessary
- - book of complaints;
- - application to Rospotrebnadzor;
- - application to Roszdravnadzor;
- - a check and a copy of the check.
Instructions
Step 1
Contact the head of the pharmaceutical point if you have a conflict at the checkout. Try to identify the problem first at this level. The dispute may be resolved in your favor, and you will leave the pharmacy already quite satisfied with the service.
Step 2
In the event that neither the pharmacist nor her manager has properly responded to your complaints, ask for the complaint book, which is available in every pharmacy. Describe the conflict in detail in this book. Leave in it information about yourself (last name, first name, patronymic, phone number, if you wish, you can also home address). Ask them to consider your issue and resolve it as soon as possible. At the end of your entry, be sure to include the date of your visit to the pharmacy. In your written message, you should also indicate that if your complaint is ignored, you will contact the higher competent authorities.
Step 3
Contact Rospotrebnadzor if you want to complain about a counterfeit product, a drug of inadequate quality, or an expired drug. There are branches of Rospotrebnadzor in almost all cities of our country. You can also contact this government agency with your complaint by e-mail. In your application to this supervisory authority, describe in detail the situation that has arisen at the pharmaceutical point (do not forget to write the address and name of the pharmacy), attach a copy of the receipt from the purchased goods, and other available documentary evidence of your innocence.
Step 4
Contact Roszdravnadzor. The competence of this organization includes the resolution of conflicts that have arisen in pharmacies, and consideration of claims related to the issue of health care in our country. Send a written complaint about a specific pharmacy to the Roszdravnadzor branch in your city for its consideration and appropriate action.
