If you absolutely did not like something about the Sberbank service, first of all complain to the bank itself. The bank's management closely monitors that customers are satisfied with the service. Complaints and difficult situations are dealt with by a special department that examines questions and complaints and tries to resolve them in favor of clients.
Instructions
Step 1
If you have the Sberbank Online application for iOS or Android, write a complaint in the chat - the service in the application is called "Dialogues". The entire history of the correspondence is saved, but just in case, you can take screenshots of the dialogue so that you have confirmation of your appeal.
Step 2
If it is more convenient for you to use a computer, write a letter in your Sberbank Online personal account (link "Letter to the bank" below) or on the bank's website. The answer will remain in your mail.
Step 3
If you do not want to write anything, call the bank from the same mobile application (click the icon with the handset), if there is Internet access. Or dial the free number 900 on your mobile phone. From a landline phone you can call +7 495 500-55-50.
Step 4
If you are not satisfied with the bank's answers and you want to achieve justice, contact the Sberbank Ombudsman Service. This is an independent subdivision of Sberbank, which reports directly to the head of the bank, German Gref. There they take on the most controversial and non-standard situations that arise among clients. It makes sense to contact the Ombudsman Service only after you have received answers from other divisions of the bank and are dissatisfied.
Step 5
If even the answer of the Ombudsman Service did not suit you, you can try to contact the main supervisory authority for any banks in Russia - the Central Bank. But you need to keep in mind that the Central Bank will first send a request to the bank, then your problem may be studied in other instances. Therefore, the answer will not be quick. And when he finally arrives, there is little chance that he will be very different from the bank's own answer.
