Many people have more than once faced a situation where the purchase of a product turned into disappointment due to the fact that, upon returning home, they found a flaw or a defect in it. Few of the buyers turn to the seller to defend their rights and get their money back. ZZPP clearly explains the rights of the buyer regarding the return of goods of inadequate quality.
Instructions
Step 1
The buyer, when deciding on the return of money for goods of inadequate quality, simply wants to terminate the sales contract. Of course, when buying any things, we do not always draw up a written contract, since this is very burdensome for both parties. But even a cashier's check is a document on the conclusion of a transaction, therefore, from a legal point of view, it is enough to return the goods.
Step 2
Everything looks quite simple: you return the goods, presenting the cash or sales receipt, and the money is returned to you. But, unfortunately, it is not profitable for the seller to lose the proceeds received from the buyer. Therefore, he is ready to go to various tricks, and sometimes not entirely legal.
Step 3
In case of a firm refusal to make a refund from the seller, it is recommended to write a statement addressed to the director of this company. The statement must be made in a free form, setting out all the circumstances of the current conflict situation. At the same time, you should be sure that the damage to the goods was really not your fault, otherwise an independent examination may recognize the seller's correctness.
If the examination was carried out, but you were again denied a refund, as there were signs of damage to the goods after purchase, do not give up. You have the right to file a lawsuit in court to challenge the examination performed. But be prepared for the fact that the trial can drag on for several months.
Step 4
If the situation is not resolved in your favor without the intervention of the court, then contact a lawyer for the correct preparation of the application. The consumer protection society can also help you in this matter.
Step 5
In case of obvious aggressiveness on the part of the seller and failure to receive a response from the management of the company within a reasonable time, you can proceed as follows. Conduct an independent examination at your own expense, file a claim. If you win in court, the seller is obliged not only to return the money for the goods, but also to compensate you for all the costs of the examination.
