You can write a complaint, statement, comment on any occasion to any state body. This can be done in different ways. The essence of the problem should be stated as accurately as possible, preferably with the necessary documents attached, logically and consistently.
Instructions
Step 1
First, decide on the subject of your email. What is the goal you are pursuing by sending the document to the organization? Determine the sequence of presentation. The letter can be written and sent by mail, using the Internet or via e-mail.
Step 2
If you decide to send a letter by mail, take a sheet of A4 paper. In the upper right corner, write the name, postal code and postal address of Rospotrebnadzor, then list your personal data, place of residence, telephone number and email address if you wish. In the middle of the document, write with a small letter the word: application, complaint, claim.
Step 3
Start writing from the beginning, describe what prompted you to contact a consumer protection organization. Explain the essence of the problem in detail, avoid emotions, write only facts. Next, indicate what does not suit you and where did you apply to resolve the conflict or resolve the issue, the results of the appeal. At the end of the letter, detail all requirements, requests or questions. Focus on specific actions and violations. Don't come up with anything or make assumptions.
Step 4
Take the letter to any post office, it is better if you send it by registered order with notification. In this case, you will be sure that it will reach the addressee. As a rule, the delivery time for such a letter varies from 3 to 15 days.
Step 5
You have the right to send a letter over the Internet. This can be done using the official sites. For example, the Consumers Union of the Russian Federation. You should go to the site, find the column with the name "citizens' appeals" and state the essence of the problem. In this case, it is required to indicate your personal data, when, where, under what circumstances the situation occurred, your requests or demands. No need to be guided by emotions, try to state only the facts. All applications are thoroughly processed, they are studied, checked and answered in accordance with the law within 30 days from the date of application.
Step 6
You can come to Rospotrebnadzor in person. In this case, you should contact the receptionist to the head or leave an appeal in the office where the person authorized to accept such documents is located. Both there and there you will be marked with acceptance on your copy and the fact of its submission will be recorded. The answer is given within 30 days, sent by mail. You have the right to pick it up in person. If you are not satisfied with this procedure, make an appointment with the chief, which is held on the days determined by the schedule for receiving citizens.
Step 7
Find out the email address of the head of Rospotrebnadzor. The official examines all the information received at this address and gives an answer within the acceptable time frame. In some cases, the period may be extended, since additional examinations, inspections and other actions may be required, but for no more than 15 days.
