In modern society, when every minute of time is valued, telephone conversations have become the most common form of communication among people. Friends and acquaintances, relatives and friends communicate with the help of telephone communications, business negotiations are being conducted. How to speak on the phone correctly?
The basic rules that should be followed when talking on the phone should be the same for all employees:
- Answer all incoming calls.
- Pick up the phone immediately after the call, without forcing the client to call the facility for hours.
- When answering a call, do not forget to say your greeting, name the organization, and introduce yourself.
- If the caller does not introduce himself, politely find out the name and patronymic with the phrase: "How can I contact you?"
- You need to speak on the phone correctly, trying not to allow phrases in the conversation: "What do you need", "There is no one", "I know nothing." This undermines the prestige of the institution and causes an ambiguous attitude towards employees, making them doubt their professional competence.
- Keep track of your pronunciation, intonation, and rate of speech, making sure that the caller understands you well.
- If during a telephone conversation the second telephone line is switched on, then you need to apologize to the first subscriber, pick up the receiver and inform the second subscriber that you are busy. Be sure to ask him if he will be expecting or if you will call him back later. Only then continue the conversation with the first subscriber.
- If the caller asks for an employee who is currently absent, be sure to apologize and specify the time when he will be at the workplace.
- Listen carefully to the subscriber, try not to interrupt or argue with him. This is the best way to get the necessary information from the interlocutor.
- At the end of the conversation, thank you for the call.
There are subtleties when conducting telephone conversations with friends and family. Do not forget about the rules of good form. Before the conversation itself, psychologists recommend making one or two introductory sentences, and only then continue the conversation. Ask a friend if he has free time to talk on the phone. According to etiquette, the conversation should be stopped by the one who called.
If you stick to these simple guidelines, then phone calls will be a great way for you to communicate with many people.
