Returning goods only with packaging and a cash receipt - this wording sounds familiar to most consumers. However, there are those who know that a defective product can be returned to the seller without even having a receipt confirming the purchase.
Instructions
Step 1
If you want to return an item without a receipt, remember how long ago you purchased it. Anything you don't like can be brought back to the store within two weeks after purchase. But subject to the safety of the packaging and presentation of the product. This means that the item should not be worn or used even once. You can legally return a defective purchase within a month. And for some types of goods, the return period is extended up to 2 years.
Step 2
Article 25 of the Law "On Protection of Consumer Rights" states that even in the absence of a cash register receipt, you can safely go to the store in order to hand over the goods that did not suit you. However, to be taken seriously, you must have a witness to the fact that you made a purchase in this particular store. It can be either your friend or a relative who helped you choose an item and remembered the very fact of the purchase.
Step 3
If there are no witnesses, the store's branded packaging (bags, etc.), labels and tags, etc. are suitable as evidence. The serial number of the product, recorded in the store certificates, is also suitable. In general, try to use whatever information you can as much as possible to prove that the item was purchased from the store.
Step 4
It is easier for those who made a purchase via the Internet. After all, before the buyer receives his order, all actions related to it (delivery, payment, etc.) are recorded in the Internet correspondence with the customer. Typically, a letter from the seller includes the serial number of the product or its SKU, size, color, model range, etc. And even if you have not saved the receipt, you can easily rely on this electronic data.
