A complaint is a presentation by a client of dissatisfaction with a legal entity regarding the provision of the latter's services. The complaint can be submitted orally or in writing. The second option can be certified by a seal, and also sent by mail with an acknowledgment of receipt to the addressee. It is better to draw up a complaint in writing and keep a copy of it in order to be able to track the various stages of its consideration. In order for the complaint to be accepted and considered, it must be correctly framed.
Instructions
Step 1
The essence of the claim (everything must be described in detail, the facts are indicated - what, where and when it happened). An example of an incorrect wording: "Yesterday in your organization the employee who served me spoke rudely to me. Please sort it out." An example of the correct wording: "Yesterday, on February 5, in office no., The operator Petrova A. N., who served me, was rude and allowed herself unfriendly statements addressed to me. Please take action against this bank employee and inform me of the decision in writing and within the time limits established by the legislation, at the address: _, st. _, d. _ apt _ ".
Step 2
The complaint should clearly state the essence of your requirements. For example: punishment for an employee, cancellation of a fine, recalculation of the amount of debt, etc. By specifying this, you will significantly reduce the time for consideration of the complaint and will receive a specific answer.
Step 3
As a general rule, each organization should have a dedicated complaint form. If there is none and you are offered to write it in free form, then in the complaint it is necessary to indicate: full name, passport details, contact phone number and address of residence.
Step 4
Be sure to indicate the desired way of obtaining the results of the complaint (by phone or by mail).
Step 5
At the end of the claim, be sure to indicate the date of writing, signature and transcript. Make a copy and ask the person receiving the complaint to indicate on the copies when it was received and by whom. Keep a copy for yourself as proof that it was written.
