We are all consumers of goods and services. Sometimes we are faced with rudeness, rudeness and low-quality goods. In order to rein in the seller, you can complain to the formidable organization Rospotrebnadzor, but you cannot go there for trifles. In this regard, the book of complaints comes to the rescue.
Instructions
Step 1
Ask for a book of reviews and suggestions when identifying a substandard product or service. This book must be in a conspicuous place and must be provided upon request. Make sure the grievance book is correct and compliant with the law. This book of reviews and suggestions should be fully numbered, laced, and stamped with sealing wax. Such measures are necessary so that an unscrupulous seller cannot tear out a page with a complaint about him. The seal must be certified by the signature of the manager. On one side of the notebook, contacts and comments from the management are left, and on the other side, the complaints themselves are written. Externally, the notebook can be any, the main thing is that the design complies with the legislation. On the first page of the book, find instructions for writing a complaint, the phone numbers of the management, State traffic inspectorate, prefecture, consumer market department and other data are also indicated there. If the book of complaints does not meet the official requirements, then submit an application to the State Consumer Supervision Service.
Step 2
Record your complaint in the feedback book. The record should convey the essence of the incident. Indicate the last name, first name, patronymic of the seller, describe the reason for the complaint and indicate the time when the violation occurred. By law, you have the right to require a pen, table, and chair to write your complaint. If you are denied this, please indicate this fact in your complaint.
Step 3
Date and sign the complaint. The supervisor is required by law to review your complaint within two days. After that, within five days, the administration must consider the problem and take measures to solve it. Visit the company again in a week and check the complaint book. On the other side of the sheet with your complaint, it should be indicated what measures were taken to resolve the issue. If you left your address, then within five days you were required to send a written response.
