According to the Law on the Protection of Consumer Rights of the Russian Federation, a buyer who is not satisfied with the quality of a product or service can write a claim () to the society or the consumer protection department at the place of residence. In order for the claim to be accepted, it must be provided with documented facts.
Instructions
Step 1
Make a consumer advocacy statement. In the header, write to whom and from whom this application is submitted, indicate your address, passport details and contact phone number. In the body of the letter, state when and under what circumstances your rights as a buyer were violated. Remember that a statement is an official document, it is necessary to refrain from expressive words in it. State only facts in dry business language.
Step 2
Be sure to indicate the date when the incident happened to you (the day you bought a poor-quality product or inadequate service, for example). When describing your claim, you can refer to the relevant articles of the laws of the Russian Federation, if you know them. Enter the details of the seller or service personnel to whom you have a valid claim.
Step 3
At the end of your claim, state your claims based on the facts above. For example: organize a check in a store or a food service outlet, based on the facts you specified. Be sure to attach to the application all the documents that you have on hand. It can be receipts, both cash and sales receipts, warranty coupons, certificates … You should not give the originals, it is better to make copies.
Step 4
Contact the consumer protection department of your place of residence, bring them a written claim with your personal signature and ask for its endorsement. If a consumer protection representative refuses to accept your application, they must provide a reason.
