Everyone is well aware of the state of the housing stock in Russia and the level of responsibility of housing and communal services officials. Very often we are faced with non-fulfillment of the duties of these services, indifference of officials and unreasonable expenses and tariff increases. If you are faced with such a problem, you should start fighting for your rights by filing a complaint or claim.
Remember that all appeals (claims, complaints, claims and statements) must be made in writing. Even if the situation requires an urgent solution and you call the emergency service, send a written appeal, which will then confirm the fact of the accident. Write at least two copies of your complaint. You must keep the first copy of the complaint or statement.
If you send it by mail, send it by registered mail with a notification, and an inventory of the contents of the letter will not be superfluous. Before submitting, make sure the receipt contains the exact address of the organization and its name. A personal visit to the utility company, where you can control the registration of your appeal, will be more effective. The second (your) copy must include the date of registration, the stamp of the organization, the incoming number, and also indicate the surname, position and signature of the person registering the appeal.
Such appeals are formed, as a rule, in a certain order. In the upper right corner, first write the details of the organization, namely its name and address. Then they write the surname and initials of the leader, if, of course, you know them. Below write the surname, name, patronymic and address of the author of this appeal.
In the center put the designation - "Complaint" or "Claim". Then you should clearly and clearly describe the essence of the problem and indicate your requirements (for example, eliminate the leak, make a recalculation, make an examination, etc.).
You should not write a lot, it is better to write briefly and clearly. It is very important not to make any factual errors, otherwise, especially if you have to go to court, the defendants may, on their basis, question the veracity and validity of the entire application. At the end, be sure to include the date, signature and its transcript. References to laws and regulations will give weight to your appeal.
If you have not received an answer to your claims or are not satisfied with the work performed, then the next step should be to apply with the same application to the regional department of Rospotrebnadzor or the local department of the State Housing Inspectorate of the Russian Federation. Not many people know about the existence of such an organization, but meanwhile, its tasks include: control over the targeted use of the housing stock and the timely consideration of appeals and complaints, as well as control over ensuring the rights and legitimate interests of citizens in the provision of housing and communal services to the population. If, after and after that, your complaints did not have any effect, then with all the available papers you should contact the prosecutor's office and the court.