Russian citizens can defend their rights if they have been violated when receiving various services in a particular company. First, you can try to resolve the dispute by contacting the company itself. If this does not help, you should file a claim in court.
It is necessary
- - application-claim;
- - statement of claim;
- - a copy of the receipt for payment of the state duty.
Instructions
Step 1
Make a claim to the name of the head of the organization that violated your rights. Describe what actions of its employees were not lawful when providing you with certain services. Refer to the sections of Russian legislation that have been violated, and inform that if your claim is ignored, you will be forced to go to court. Sign the document and send it to the legal address of the organization. After making sure that the manager received your appeal, wait 10-20 days, and if during this time the issue is not resolved in your favor, start drawing up an appeal to the court.
Step 2
Write a statement of claim to an authorized court. In case of violation of rights in the provision of services, a claim should be sent to a civil or arbitration court, depending on the nature of the dispute. When drawing up a claim, be guided by the relevant procedural code of the Russian Federation. In addition to the name of the judicial authority, indicate the name of the persons involved in the case, their address data and details, the subject of the complaint and your requirements.
Step 3
Pay the state fee for filing a claim at a banking institution and attach the receipt to your application. Also attach to it all documents and other data that can be used by the court when considering the case in your favor. Sign the claim and send it to the address of the court or hand it over personally to the staff of the office. Please note that when resolving a dispute regarding the provision of services by this or that organization, you need to send a claim to the judicial authority at the place of registration of the enterprise. But if you do not know her whereabouts, contact the appropriate court in your place of residence. To speed up the process of drawing up a claim and to do it in accordance with all the rules of the law, you can contact a qualified lawyer.
