If it so happened that you are forced to write a complaint, then so that there are no complaints against you, but at the same time there is no excuse for the guilty party either, you should thoroughly work out the text of your statement. A complaint with an example of the fault itself or simply with a description of what happened has always been perceived better than just a text with abstract words about "how bad everything is." Therefore, when thinking about what to write, use the following plan.
Instructions
Step 1
Start with a message. It might look like a regular memo. In the upper right corner, write the full name of the person you are contacting, indicate his position or scope of authority. Thus, you show that you are aware of what and with whom you are dealing and that you are serious.
Step 2
Enter information about yourself. Also write down what your name is, where you work and what position you hold. Mention the role of the firm or organization that you have a complaint against, for example, "a regular customer of your store" or "an owner of a yearly subscription to your publication." Let the addressee understand that he urgently needs to deal with your problem, otherwise the company risks losing a regular customer.
Step 3
Describe your grievances against the organization. Literally in 2-3 sentences, express the main point. Do not load the text with unnecessary words, dry and to the point - the cause of dissatisfaction, the date and time of the incident, the actions taken earlier on your part to settle the situation.
Step 4
Start describing the situation. Here, in detail, in the smallest detail, describe everything that happened. It is worth describing everything that pops up in your memory, so that the investigation does not say that you "attribute" your own conjectures or fairy tales. Mention everything, including the emotions on the face of the person who caused the complaint, the smell and color of the thing that did not suit you, and so on.
Step 5
Describe what is happening in stages. You should not retell everything that was happening around you in a chaotic manner. Action by action, recite the chain of events that happened. If any passage needs comments, you can give them in brackets after the description of what happened.
Step 6
Be nice and discreet in your letter. It is quite possible that the bosses to whom the letter is addressed are not guilty of anything, and the raised tones will only anger them, and nothing good will come of it. Once again indicate your coordinates at the end and be sure to mention that you are waiting for a response to your letter.
