The consumer's knowledge of their rights will make it possible to make the book of reviews and suggestions one of the tools for asserting these rights. Knowing their responsibilities in relation to book design by an entrepreneur or organization will save them from unpleasant situations.
It is necessary
Book of reviews and suggestions, addresses of regulatory authorities, threads, glue, paper seal, seal (if any), pen
Instructions
Step 1
The order of registration of the book of reviews and suggestions is governed by local regulations. In the absence of such, the order of the Ministry of Trade of the RSFSR of 1973-28-09 No. 346 "On the approval of the instructions on the book and proposals in retail trade and public catering enterprises" is in force. As can be seen from the normative acts, in the RSFSR the book was “plaintive”, and its modern version is intended for reviews. Find out if your area has local regulations. If there are none, rely on the above order.
Step 2
Buy a finished book from a specialty store. Of course, you can make it out of a notebook, having issued it accordingly. However, it should be remembered that the appearance of the book is one of the indicators of the image (its mirror). Even a very neatly handwritten book cannot be compared to a book from a printing house. On the first pages of the book of reviews and suggestions should be:
• Instructions for its maintenance
• Fields for addresses and phone numbers of a legal entity or individual (IE) - the owner of the book
• Fields for addresses and telephone numbers of regulatory authorities. If you are preparing the book yourself, this should be taken into account. In the finished version, it remains only to indicate the corresponding addresses and phone numbers.
Step 3
Carefully number the book of reviews and suggestions, do not skip sheets. The number can be placed in the upper or lower right corner.
Step 4
Lace up the book.
Step 5
Seal the lacing and put a seal at the junction of the seal and the book so that it cannot be opened unnoticed.
Step 6
Indicate the number and certify the book with the signature of the manager. If you are a sole proprietor, sign as well. If you do not have a seal, put a signature at the junction of the seal and the book so that it cannot be opened unnoticed.
Step 7
It is not necessary to certify the book of reviews and suggestions in any authorities, as it was before.
