Calling introduction is an important part of a business phone conversation. The initiator of the call is obliged to provide the interlocutor with information about who and on what issue distracts him from other affairs, allowing him to decide whether to continue the conversation, postpone it, or even stop altogether.
It is necessary
- - telephone;
- - knowledge of business etiquette;
- - communication skills.
Instructions
Step 1
After the caller answers, say hello. If you are sure that you are calling the direct phone of the right interlocutor, for example, a mobile phone or one standing on his desktop, ask if you are dealing with him.
If not, introduce yourself first, then ask to invite or connect with the right person.
Step 2
If you are making a business call as a representative of a company, it is recommended to start with its name and characteristics of the activity.
For example: "from the consulting holding" Financial Solutions "," from the IT company "Virtual Technologies", "from the newspaper" Vechernie vedomosti ", etc.
Step 3
Then give the name and surname, if necessary, patronymic and position. Or first the position, then the name - depending on the situation and corporate standards.
After that, check if it is convenient for the opponent to speak (except in situations where it does not matter) and move on to the purpose of the call.
