Precedents related to disruption of water and heat supply, gas supply, lack of capital, current repairs, or obvious errors in utility calculations and tariffs quoted often cause a storm of negative emotions. The actions of representatives of housing and communal services can be appealed.
Instructions
Step 1
In defense of the rights and legitimate interests of consumers of communal services, a decree # 307 was issued, known as the decree "On the procedure for providing communal services to citizens." Please read it before writing a complaint.
The State Housing Inspection or a public association of consumers is the authoritative authority that controls the improper fulfillment of duties by the housing and communal services bodies. You can either send a written statement detailing the nature of the problem by mail or send it to the reception of the appropriate department.
Step 2
The most effective way to challenge your rights is to file a collective complaint. The organization is obliged to conduct an on-site inspection, the result of which will be an act fixing the violations committed that do not comply with the current regulations.
Step 3
It takes about 30 working days to consider complaints of this kind, and only in rare cases the term can be extended for another month, after which the perpetrators should be punished in accordance with the Code of Administrative Offenses. Such violations, as well as failure to comply with the terms of consideration of written applications of citizens, in accordance with paragraph 68 of the "Rules for the provision of utilities" are punishable by very serious fines, applicable to the bodies of the State Housing Inspection.
Step 4
More serious issues related, for example, to changes or indexation of tariffs are dealt with by Regional Tariff Services, issues of providing all kinds of benefits - by the Ministry of Labor and Social Development of the relevant region, temperature coefficients are the sphere of activity of the Federal Technical Regulation Agency.
Step 5
If the inspection or the named competent authorities are in no hurry to take measures against the representatives of housing and communal services or the measures taken seem insufficient to you, you can send a complaint to the prosecutor's office, and all documents must be attached to the application, and if available, photographs that will confirm the facts of violation your rights.
