The very thought of returning or exchanging the purchased item makes the buyer nervous. As a rule, communication with sellers on this topic threatens with long disputes and a showdown. To save time and hassle, find out in advance in which case you have the right to return the product to the store within 14 days, excluding the day of purchase.
It is necessary
Product, receipt or witness of purchase
Instructions
Step 1
The rules for returning goods of good quality are spelled out in the law "On Protection of Consumer Rights". In particular, we are interested in article 25. If the product is not defective, but at the same time does not suit you in style, dimensions, shape, size, configuration or color, feel free to return to the store.
Step 2
Make sure that your item is not included in the list of goods that cannot be exchanged or returned, provided that they are of good quality. These include personal care products, medicines, technically sophisticated products, cosmetics and others. Check out the full list approved by the Government in order not to make unreasonable claims to the seller.
Step 3
Take your receipt with you to the store, if you have it. The absence of a check is not at all, contrary to popular belief, a reason for refusal. If you had a witness to the purchase, this will be enough.
Step 4
The main condition is that the product must be in its original form, i.e. unused, with seals, labels, whole packaging.
Step 5
The seller may offer you to exchange the product for a suitable one. If on the day of circulation there was no such item in the store's assortment and you do not want to wait for it to go on sale, you have every right to demand a refund. Your request must be satisfied within three days.
