Many of us have had to deal with a poor-quality product or service. How to correctly write a complaint, that is, a letter of claim, in order to return unsuccessfully spent money or to achieve correction of deficiencies or monetary compensation.
It is necessary
paper, computer or typewriter, pen
Instructions
Step 1
Include the date and number of the outgoing document. If you are an individual, put only the date. You can write by hand or print the complaint on a printer.
Step 2
Include the full name of the supplier of goods or services to whom you will be making a complaint. Be sure to enter the details of the supplier - legal address, payment details, the address of the store or office where the product was purchased.
Step 3
Indicate the numbers and dates of those documents that were drawn up in the process of interaction with the supplier. Such documents include: contracts, letters of guarantee, invoices reflecting the receipt and transfer of goods, invoices.
Step 4
Enter the name of the product or service. The product must be indicated as it is called in the accompanying documents. Do not forget about the quantity - items for a product and a unit for a service.
Step 5
Write what was violated when selling a product or service, that is, justify your claim. Complaints should be written competently, there should be no mistakes or mistakes.
Step 6
Prove the damage, that is, provide all the evidence you have. This could be photographs, peer reviews, or just a written description of the flaws.
Step 7
Indicate what exactly you require - to compensate for damage or eliminate deficiencies. If you are claiming compensation for damage, please indicate the amount in figures and in words.
Step 8
If you have any other supporting documents, be sure to attach them to the complaint. This will make the complaint more effective and give you confidence in potential disputes. If you are a legal entity, do not forget to affix the seal and signatures of the executives.
Step 9
Wait 30 days, and if the complaint is not satisfied or your claims are denied, go to arbitration in the general manner. The general limitation period is three years. However, if you correctly write a complaint, this will not be required.
