If the watch you bought in the store does not work or does not suit you for any other reason, you can return it. According to Russian legislation, this opportunity is most often provided to consumers.
Instructions
Step 1
Make sure you can return the purchased watch to the store. This can be done if the malfunction occurred due to the fault of the manufacturer. But if the model simply did not like it, it is not always possible to replace it. Watches with a specified warranty period cannot be exchanged. In addition, you will not be able to return to the store an accessory whose material contains gold, silver, platinum or precious stones. All other models can be returned to the store within 14 days of purchase.
Step 2
Contact the store administration if the employees refuse you to legally return the watch. Come with the watch, warranty card and receipt if you picked it up at the time of purchase. If the accessory is out of warranty, you can exchange it for a similar one or demand a refund. In the event that the watch is subject to warranty service, it must be sent for free repair. If he does not help, you will be refunded the money spent.
Step 3
Get your watch back after repair or money for it. If you are denied repairs and damages, contact your local Consumer Protection Representative for assistance. You will be assisted in drafting a competent complaint that can influence the administration of the store. If possible, contact the watch manufacturer directly if the brand is well known. By protecting its reputation, the company can help you replace a defective product.
