Recently, The Boston Consulting Group has developed a development plan for the Russian Post for the next 8 years. The implementation of this project will completely change the postal service system, but it requires significant investments - about 220 billion rubles.
After Russia's accession to the WTO, Russian Post expects an increase in international postage by 2-3 times. At the same time, the number of forwarded orders from foreign online stores such as Asos and TaoBao is increasing. To speed up delivery, new international postal exchanges are being launched, which will ensure fast receipt of international mail. Also, to optimize logistics, the network of Automated Sorting Centers will be expanded, the use of which will reduce the processing time for correspondence.
With the aim of helping citizens and organizations to manage document circulation, it is planned to launch a network of official electronic mailboxes. Registration and issuance of a password for access to such a box will be carried out only upon presentation of a passport.
In 36 cities of Russia, postal machines will be installed - special stations for receiving orders from online stores and distance selling enterprises. They will be installed not only at post offices, but also at train stations and shopping centers. Thus, parcels can be received faster, and general queues at the post office will be reduced. To track the arrival of postal items and transfers, the "SMS-notification" service is being introduced. To start using it, you just need to fill out a special form at the post office.
In order to improve the quality of service in post offices, other principles of organizing workplaces, new service standards and uniforms for employees will be introduced. To control the compliance of the post office with the established service standards, it is planned to regularly conduct inspections with the participation of "mystery shoppers".
However, when and to what extent the planned innovations are implemented now depends on the results of the consideration of the law "On Postal Communication". The fact is that in the draft of this law there is no longer a ban on the privatization of Russian Post, which is in effect now. And if this organization goes into private hands, we can expect the emergence of new structures and new tariffs on the postal services market.
It is assumed that operators of courier communications and operators of universal postal communications will operate. Moreover, courier services will be able, after obtaining a license, to provide all types of postal services, except for sending simple letters. Each operator will be able to set prices for postal services independently. But for a universal telecom operator, the law states that prices for services should be uniform in all regions and their maximum value is prescribed, which cannot be exceeded. In addition, the law does not provide for subsidies for the Post of Russia, which, together with the introduction of a new tariff system, may entail financial losses.
