Rudeness, insult can unexpectedly lie in wait for you anywhere: at work, on the bus, in the store. And now the day or evening is hopelessly ruined, because banal rudeness is actually one of the most powerful stressors. To be fully armed and able to defend yourself in such a situation, use the following tips.
Instructions
Step 1
If you have strong nerves, try to simply ignore the boor. In no case do not sink to his level, do not respond in kind. Such tactics can only lead to a new round of conflict. Remain discreet, well-mannered, and outwardly calm.
Step 2
If you suspect that an employee of your team is capable of rudeness, do not provoke him, try to communicate with such a person only when necessary, with restraint and dryness.
Step 3
When a fellow brawler has allowed himself an insult to you, you cannot remain silent. Say something like the following: “Sorry, Svetlana Petrovna, but I'm not used to talking in such a tone. We can continue after you apologize. Until this happens, do not react to further attacks.
Step 4
If your nerves fail and you really want to answer the boor in the same way, get up, calmly leave the office in order to calm down and take a breath.
Step 5
Do not hesitate, and just tell the offender if the insult did hurt you. Do not blame back, but simply describe your feelings: "When I am criticized so unfairly, I feel terrible annoyance (pain, anger, etc.)." The boor's reaction to your words will be confusion, and after that it will become easier for you.
Step 6
Try to use the principle of depreciation - immediate agreement with the statements of the opponent (the operation of the principle is described by M. Ye. Litvak in his book "Psychological Aikido"). For example, calmly agree with the insult of a rude person: “You are absolutely right, I am a fool (an impudent person, an idiot, etc.). But how did you guess, because for so many years I managed to hide it from everyone ?! " The abuser waits for counter-accusations in response to his attack, and your unexpected reaction will disarm him and silence him.
