By purchasing a toy, the buyer hopes to bring joy to the child and not waste his money in vain. But there are many situations in life. Sometimes it turns out that the product is not suitable for age or a similar gift has already been bought by other relatives. It happens that the purchased goods are of inadequate quality. To return it to the store, you should act in these cases in different ways.
Instructions
Step 1
If the quality of the goods does not suit you - the toy does not fulfill the declared functions, has a very unpleasant smell or an obvious defect - you can return it without packaging and even without a receipt. Although in this case it will be more difficult to prove the purchase in this particular store. Make a printed claim for this product, clearly describe the defects you find and print in duplicate. Come to the store and give this claim to the seller along with the product. Make sure that the seller signs the reception on the second copy, puts the date of acceptance of the claim and the company seal.
Step 2
If the store representative refused to accept the claim, at the bottom of the same sheet write “an act of refusal to accept the claim by the seller of the store” and detail the address and name of the store and the legal name of the seller. Give this act to the administration or send it by mail. The seller must respond in writing within 10 days. He has the right to submit the goods for examination - then it will take up to 20 days. After this period, the money must be returned. At the same time, apply with a written complaint to Rospotrenadzor in the department for the protection of consumer rights. This appeal must be considered within 1 month.
Step 3
If the product is technically corrected, but the reason that it does not fit was the seller's incorrect consultation, be sure to indicate this in the application. False or incomplete provision of product information is a good reason to satisfy your claim.
Step 4
A quality product can be returned to the store only if it has completely preserved its presentation and consumer properties. Make sure that the whole packaging, tags and equipment of the purchased toy remain. If these conditions are not violated and the receipt is kept, within 14 days, excluding the day of purchase, in accordance with article 25 of the consumer rights law, the goods can be returned. In this case, the seller is obliged to draw up an act on the return of the goods, which must contain the data of the consumer, the name of the company - the seller and the name of the goods. And also the dates of purchase and return of goods and the amount of the return must be indicated. This document must contain a reference to paragraph 4 of Article 26.1 of the Law of the Russian Federation "On Protection of Consumer Rights".
Step 5
If you refuse to return the money to you, ask to draw it up in writing and consult with a representative of Rospotrebnadzor about the legality of the decision made and the reason indicated in the refusal.
